Staying connected from anywhere: Lori and Mike’s Lunar story

When Lori opened her Lunar app while out of town, she expected a quick check-in—just a glance at how her home was running while she and Mike were away. Instead, she spotted something surprising. Their energy usage had spiked—the kind of spike you only see when something big is plugged in.

It didn’t take long to solve the mystery: their house-sitter was charging her electric car.

“It’s amazing to have that kind of instant awareness,” Lori said. “I’ve never had that kind of transparency before, but now it’s literally at my fingertips.”

It was a small moment, but for Lori, it captured exactly what she loves about Lunar: the ability to understand what’s happening in her home from anywhere in the world, without effort and without needing to be technical. Whether she’s down the street or across the globe, the Lunar app gives her clarity she’d never had before.

A living, breathing home, even from 6,000 miles away

A few weeks later, while Lori and Mike were traveling through France, they started receiving alerts from their alarm company. For most homeowners, that kind of message triggers instant panic—especially from across an ocean. But instead of guessing, they opened the Lunar app.

What they saw reassured them immediately. The house still had power. There were a few “micro-interruptions” on the grid, but Lunar had stepped in instantly to protect their home from poor power quality—short, sub-minute events most people would never even know had occurred.

With that information in hand, they were able to narrow down the issue. After working with their alarm company, they confirmed the real culprit: a defective heat sensor, not a power failure.

“It was this crazy, unexpected side benefit,” Mike said. “Lunar helped us rule out a power issue entirely. We could take that off the table and focus on what actually failed. It was like having a pulse on the house. Our home felt like a living, breathing thing—and Lunar helped us understand it.”

How Lori became the household’s super user

Back at home, Lori naturally became the primary user of the app. She loves checking the home graphic, watching the battery fill and empty, and noticing how much energy the solar panels generate—even on gloomy days. She opens Insights to look at yesterday’s energy split between solar, battery, and grid. And she checks it often enough to understand not just their usage, but their home’s rhythms.

For her, the biggest shift hasn’t been technical—it’s emotional.

“It’s intuitive,” she says. “I’m not a technical person, but Lunar doesn’t feel technical. It feels friendly. I understand where energy is going. I understand what’s being produced. I understand when it’s smart to use more or use less.”

Before Lunar, electricity was a passive, invisible part of their home—a bill that showed up once a month in Mike’s name. “I didn’t even have the login to our utility,” Lori says. But the Lunar app created what she calls “energy equality.” Now, they both have visibility. They both understand what’s happening. They both know their home’s energy story.

Because the app is so visual, she actually enjoys using it. She’ll run appliances midday when the battery is full or solar is strong. She takes comfort in knowing she’s using clean, free energy. She makes day-to-day decisions not because she has to, but because she wants to.

“It’s almost like a little video game,” she says. “The house graphic, the arrows, the colors—when it goes blue or red, I know exactly what’s happening. Without that, I don’t think I would care as much. Lunar makes it easy to care.”

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Why they chose Lunar. And why they’re proud of it

Lori will tell you she was cautious at first about choosing an early-stage company. She and Mike have been in Silicon Valley long enough to know startups can disappear as quickly as they launch. But Lunar felt different. It felt personal.

“I love supporting a new company doing something meaningful,” Lori says. “I loved the human touch, the thoughtful design, and the feeling that Lunar wasn’t trying to be another giant corporation—but a company that genuinely cared about customers and the environment.”

When the system was installed, she immediately noticed the hardware. “It’s beautiful,” she says. “It doesn’t look like a big, clunky box. It’s something I’m proud to have on our home.” The colors, the shape, the clean lines—all of it made the system feel intentional.

The app felt the same: simple, visual, approachable, friendly.

For Mike, the decision came from a very different place. As a longtime technologist who grew up with a father who worked for a utility, he has a deep understanding of power systems. He was drawn to Lunar’s embedded intelligence. After visiting Lunar’s Mountain View office for a demo, he walked out convinced.

“The software was the differentiator,” he says. “I knew immediately it was smarter than anything else available.”

The modular battery design sealed it. They didn’t have to buy storage they didn’t need—they could size the system exactly to their home.

“The system wasn’t just smarter,” he says. “It was more flexible.”

Together, Lori and Mike realized they valued completely different aspects of Lunar—and that was exactly the point. For Lori, it was beauty, simplicity, and service. For Mike, it was engineering, intelligence, and reliability. Lunar made sense to both of them, for completely different reasons.

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FAQ: Lori & Mike’s most helpful insights

1. Does the Lunar app really help when you’re traveling?

‍Yes. Lori and Mike used it to spot unexpected EV charging and to rule out a power issue when their alarm malfunctioned while they were in France.

2. Is the app friendly for people who aren’t technical?

‍Lori says yes. “It’s intuitive, visual, and easy. I don’t need to understand kilowatts to understand my home.”

3. Does the hardware look good on the home?

‍Lori loves it. “It’s beautiful. It feels premium, not industrial.”

4. Is Lunar reliable during grid issues?

‍Mike trusts the embedded intelligence. The system identified multiple micro-interruptions and automatically protected their home from poor power quality. It has also protected them through longer outages.

5. How did Lunar compare to other systems?

‍They chose Lunar over Tesla and others because of the smarter software, modular battery design, and customer experience.

6. Does the system change your behavior?

‍Yes. Lori says, “I actually enjoy timing some things to when we have solar. It feels empowering, not restrictive.”

7. What does it feel like to participate in a virtual power plant (VPP)?‍

Lori says, “It’s been great to participate in the VPP program. We’ve received a small monthly rebate, the timing of the events was convenient, and we didn’t have to change anything—yet we were paid for it.”

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